FAQ / Help
Find quick answers about templates, plans, delivery, payments, support, subscriptions, and how our platform workflow works.
1. What does this platform do?
This platform helps businesses get websites, apps, internal tools, automation systems, and dashboards through either ready-made templates or custom development workflows.
2. What is the difference between Basic Plan and Custom Plan?
Basic Plan is for fast delivery using an existing template with limited setup changes. Custom Plan is for tailored work, added features, deeper customization, and phased execution.
3. How do I choose the right service?
You can browse services, sub-services, templates, and platform guidance pages. If you are unsure, contact our team using the support details on the Contact Us page.
4. Do you deliver physical products?
No. All products and services are digital. Delivery happens through URLs, credentials, files, meetings, dashboard updates, or support channels.
5. How long does Basic Plan delivery take?
Basic Plan delivery is generally quick, commonly around 2 to 3 business days, depending on content, payment confirmation, and deployment readiness.
6. How long does Custom Plan delivery take?
It depends on complexity, scope, approvals, meetings, integrations, and payment milestones. Custom projects can take from around 10 days to multiple months.
7. Are refunds available?
Refunds are limited because these are digital and labor-based services. Please see the Refund & Cancellation Policy for the exact rules.
8. How are payments handled?
Payments are handled through the platform’s authorized payment workflow and may involve a payment gateway provider. Custom Plan work may use phase-wise milestone billing.
9. Do you provide post-launch support?
Yes. Support and maintenance plans may be available depending on product type and service agreement.
10. How can I contact support?
You can use the Contact Us page and the support communication channels listed there.
Still Need Help?
Support Email : support@evisiontechnolab.com
Contact No : +91-9811722022
Working Hours : 9 AM to 6 PM